Contact us exclusively at: info@rayellis.com • (912) 234-3537
RETURNS
If your order is damaged or in error, please contact us immediately for instructions. When possible have the delivery driver note any obvious damage to containers. We will replace damaged items and correct any errors as soon as we are notified. If you wish to return an item, we do not offer cash refunds, but rather an exchange or store credit.
Originals are an exception. We ship originals on an “approval” basis. Paintings must be returned within a day or two for full refund.
SHIPPING
The brick-and-mortar gallery has closed permanently. Our new online gallery opened July 1, 2024. Standard methods of shipping are USPS and UPS Ground in the continental US only. We can ship UPS Next Day or Second Day Air or Federal Express on request at additional cost. Call for charges. Unframed paintings and sketch orders generally are shipped in tubes. You will receive an email with tracking information from your shipping service when your order is shipped.
SIZES
We have made every effort to state accurate image sizes. However, we recommend waiting until unframed artwork is received and measured before cutting mats and ordering frames.